Following a web-based uproar when a restaurant owner confronted a customer who had left a negative review, the owner herself sought to clarify occasions. She states she didn’t intend to trigger distress however rather to know the customer’s complaints.
The proprietor recognized solely as Tum elaborated on what occurred regarding the negative evaluation. The customer accused the unnamed Thai restaurant of underserving, and Tum claimed this instantly result in a drop in customers and revenue loss.
Bad critiques on-line are inevitable, as keyboard warriors hurl complaints they wouldn’t dare say to the enterprise owner’s face. But the disgruntled owner took it personally and went to the adverse reviewer’s house to confront him.
Tum admitted that while visiting the customer’s home seems unorthodox and method over the top, their major intention was not hostile. Tum sought solely to have a proper dialog to understand the customer’s dissatisfaction.
Remote explained how the adverse evaluation had prompted suspicion about the credibility of the restaurant. Business operations have been operating normally, with no reductions in serving portion sizes. But the adverse evaluate turned people away from eating on the restaurant
Several attempts had been made by the restaurant owner to contact the shopper who left the adverse evaluate, however they didn’t respond, main Tum to trace down the customer’s address indirectly, reported KhaoSod.
Contrary to widespread reporting, Tum clarified that the customer’s address was ascertained by retracing delivery routes and not by questioning supply riders.
After the home go to, a post was made confirming the customer was real, citing differences between the actual conversation and a post by a relative on a consumer evaluation page. Tum maintains the conversation on the customer’s house was cordial, involving no threats or disturbances and ended with a handshake and apology from the customer’s aunt..